Worst bus service ever - intercape

I am writing this email to notify the consulate of my current situation which might impede on my ability to be on time for my visa interview.

The Intercape bus I was traveling on from South Africa was scheduled to be in Namibia (Windhoek) at 8:45am today (Monday 23rd May 2022) in time for my interview. The bus drivers were stopped from entering the border and were told their paperwork is incomplete which resulted in all the passengers having to sleep at the border overnight and the problem was only resolved this morning at 5am and only then were we allowed to enter the country. We tried to ask very nicely that they let us over the border because apparently the situation could be solved however it wasnt done so on time. I find that so *********** of the bus drivers and the company because trips like this cost us as passengers so much money and have important appointments to attend at various destinations. I myself have possibly lost a Visa application appointment because of this whole mess. I have lost my money and valued time for something which could have been prepared well beforehand. This whole ordeal doesn't look good for the company. On top of it all, there was no one who explained the situation to us, we had to ask the people working at the borders to explain what was happening and not even one of the drivers apologized to us for any inconvenience caused. Instead they laughed at us when we told them about our grievances. I feel ****** and extremely disappointed at the service of InterCape buses. I'm going to report this on any possible social media platform and create awareness about this. Bus drivers even get aggressive with us when we ask about delays. One of the worst bus services and I wouldn't recommend anyone to use it.