Worse experience ever

I'm traveling to Durban from Pretoria with a bus that left at 7pm. It's almost 11pm and we are still stuck at Heidelberg. The bus is overloaded and driver's aren't allowed to leave. Under level 3 lockdown it says the capacity must be 70% but we at 100% during the pandemic. To think I booked return tickets for 3 people makes me even more angry. Now we waiting lord knows for how many more hours and I am traveling with the toddler. This used to be my favorite bus but after this I'm never using it again