We're on bus 823 from Mosselbay to Durban

We are on Bus 823 from Mosselbay to Durban on the 7/04/2026, it's me, my wife and my 4 month old baby. When we made the booking we asked the lady that assisted us at Checkers Garden Walk Mall in Hartenbos Mosselbay that we will be traveling with a infant do we have to buy a ticket for him as well to which she rep**** "NO you just have to report him" after the booking has been made and the tickets was handed I only saw my name and my wife's name so I asked her why isn't my baby's name on the ticket to which she rep**** "It won't be on the ticket but they will see his name when they check us in", fair enough. The morning came and we had to leave at 00:20 and we went to the driver at the time and said we are traveling with a infant and he asked he age and if it's a male or female and he entered the details into his work phone and life went on. We departed that's when things went south, first of all we only stopped for a break once in Port Elizabeth and that was it we never stopped for any breaks only after another passenger asked when we will be having a break did the other driver said we can have a 10 min break by then it was already +-14:10 then the driver came by each and everyone asking where we boarded and what our names are. Then we carried on. When we arrived at Mthata loading more passengers the driver claimed that there are two that shouldn't be on the bus and yet again came by each and everyone asking our names and where we boarded and they when he came to us he said that our 4 month old infant is not on the list and that we have to go to the office and buy him a ticket to which I refused because that's not what was said to us when we already made the booking and said clearly that we will be traveling with a infant and so I told him the situation then he rep**** with the baby doesn't have a sear and that he counted our baby as having his own seat and that we should've told him sooner but my question along with a few other passengers that overheard the conversation is, how can a infant sit on your lap up right for 21 hours? The moral of the story is that they way the driver handled the situation and his comment after all was unprofessional and that he doesn't even know what's going on, on his bus that he have to go by everyone asking something that is on his phone, and that we are traveling all the way with no breaks only after asking did we get a 10 min break and that I had to buy a ticket for my infant after traveling more than halfway without a issue so how can one person tell us one thing and halfway down the road some else tells us another? Now we have to drive the rest of the way to our destination with him sitting on our laps.