Very very disgruntled customer

Dear Intercape.

Please refer to all previous correspondense.I bought a ticket ********** 306CX321 and yesterday i called to request for a change in booking. I made the R71 neccessary fee change.I then sent an email specifically requesting to be put on the Sat bus Hre to Jhb at 1930.Unfortunately your guys put me on the 1pm instead of 7pm bus.I immediately called to rectify this error & instead of just rebooking the guys did a refund of the initial payment only and not the R71 top up i made as well and i was told your ticket is reserved till Saturday reference number 3316XR204.Just out of my diligence,i visited the Harare office and they said the reservation expires tommorrow at 6pm and advised me to make a payment whilst waiting for refund.

1.May you kindly confirm when the refund will go through for the initial payment? 2.I expect a refund for the topup i made as well of R71 since i had to rebook and this was due to your fault. 3.I was "assisted" by a guy called Melen (he is the one who made the errors) and a girl called Ntombiswe.I called around 1850 on the 1st of October.

I have been a very loyal customer to date.May you please rectify these errors ASAP.

Kind Regards NS