Very poor time management and inconvenience

Booked a bus from Mount Frere to Eastlondon for April 13 2021 06:55am. The ticket says (Please Be there by 06:25am Tue). Got to the bus station (SteadyS Service Station) at 06:25am waited until 07:00am then I called the Intercape call Center and they told me the bus is 7 to 10 minutes late and that it’s still on the way.

Waited until 07:30am called the call centre again- since they had said the busy is 7to10min away from only to be told that the bus is at Tsolo (2 towns past mount frere), got very confused since Iv been waiting since 06:25 (the time I was told to be at the station) and didn’t see the pass drive pass.

Only to find out the the bus arrived at 06:10am and left at 06:24, a minute before the time I was meant to get the the station. Fine, the lady from the call Center shifts my ticket to the 12:20 bus.

And tells me to be back at the bus station by 12pm. I get to the waiting station at 11:30am as I fear the bus being super early again. I waited until 12:20pm called the call Center only to be told the bus is still leaving kokstad, and asked to wait at the bus station and not leave.

Still waiting- I call the Intercape call Center at 13:04 and was told the bus is 10minutes away.

The bus only arrived I mount frere at 13:55. 1hour and 30minutes after the time the bus was actually set to arrived.

I believe that all my calls to the Intercape call Center have/were recorded,I asked for the recordings in order to prove my story but I was told they can’t send me the recording.