Very Poor Intercape Service

Hello

On 26/05/2018 i went to collect my couriered parcel from Durban at Intercape Park Station . The lady who served me advised me to go and collect via gate no.8 . I went to the gate where the guard initially refused to let me pass but later told me to use gate 7 but to my surprise the security guard at 7 refused to grant access despite the fact that i explained my purpose as i was instructed to do so. The guard was very rude and did not even want see reason. I then went to the local collection office via the public parking.Upon arrival i was asked to provide a copy of my id which i did not have as Intercape never advised me as such upon collection.The official then told me to get my id photocopied where i was charged R5 a black and white copy. The issued that i have with this parcel service is 1. Intercape should have proper communication between their staff and security guards who man their gates.We the customers are the ones who give Intercape business as well as the security personnel ,without customer there is no business.Being rude does not translate that your providing a secure environment . 2. Intercape should have their own photocopying machine .Its not my problem or client`s that they need a copy of my id.If they verified that i am the correct receiver they should take down my ID number and then i will sign for it since i have the waybill number as well .As it is the photocopying business is being operated to serve Intercape customers who are always taken by surprise to produce an ID copy to collect their parcels. 3. Intercape should have a message alert service to notify that parcels are ready for collection. If they want to be best then act like one rather than producing half baked service.