Very bad attitude towards re-booking

I was very disappointed when I called the call centre at exactly 15 minutes before departure to re-book my journey on 5th April 2015. The call centre wasted time arguing with me that I was too late to re-book and as a result I lost my entire bus fare of R890.00 for ticket number ***KY692. I think that the call centre should have a better attitude towards Intercape customers. Not happy with the treatment I received from Amanda Mambalu.