Very bad attitude from Sleepliner bus hostess

To Whom it may concern:<br> <br> I was at the receiving end of some of the worst customer service I have experienced in recent years from the bus hostess on the Intercape Sleepliner. The complaint is as follows:<br> <br> On 10 March 2015 at 19:00 I boarded the Intercape Sleepliner coach in Paarl. I was travelling to Colesburg. I purchased the ticket online. No reference number was included on the e-ticket that was emailed to me (I have proof of this). ONLY the following TICKET number was issued: ***IX109 to passenger: Chris la Grange. The e-ticket also states: \We suggest you print this page". For this reason I never printed the ticket. Also"