Utterly Bad service and bad experience

I am very disappointed with Intercape bus services. I accidentally sent them incorrect bank details to reimburse me my money which I cancelled my bus trip. The payment was made into the wrong bank details, which was not my account and when I realized that I immediately phoned Intercape to let them know. I got such a bad response when they told me that it is out of their hands and they can't assist me. See below the email that they advise me to do in order to get back my money. Bongiwe from Intercape was not helpful at all, the service I got is a big no for future. BELOW IS THE EMAIL THAT THEY THINK IS A SOLUTION..

Chantellwilson156,

Thank you for your email.

Unfortunately, the funds cannot be reversed back from that account, however if you are able to get a hold of the account holder of the banking details you provided kindly ask them to send the funds back to Computicket.

Once the funds have been paid successfully back to us, we can then refund you back to your nominated account.

Regards, Bongiwe