Utter disregard for passengers

I had a horrible experience using this carrier during a trip that was meant to depart Sunday the 7th of February 2021 from Kathu in the Northern Cape and arrive Monday the 8th of February in Johannesburg. The bus arrived on time at the departure point and generally went well for the next hour 40 minutes until we came across road closure between Kuruman and Vryburg. I am aware that there was nothing they could have done to control the road closure but am upset that they did not relate this information to passengers because they were well-aware of this challenge. Instead of moving the departure times to a time that would accommodate the closure they gambled with our lives making us sit in a stationary bus without ventilation for a good 6 hours amidst these very fragile times we’re living in. The driver was rude and merely dismissed my concerns stating that I was free to call the call centre maybe they’d instruct him to allow the bus to idle. When I did call the call centre I was simply told to stand outside the bus.

I found it amazing that a bus that had left before ours from a competitor carrier was no where to be seen making it obvious that they used an alternative route while Intercape drivers took it as an opportunity to nap. What angers me even further is that I have written to them, but to no response which just goes to show how they have absolutely no regard for their customers. See me no more.