USELESS TERRIBLE SERVICE I HATE BUSBUD / INTERCAPE/GREYHOUND

My mom is a 74 year old woman we waited in the cold for an intercape bus that was standing next to us but because there was no communication ON THE DIFFERENT LOOK OF THE INTERCAPE BUSSES, the bus almost left us and what ****es off MORE IS i app**** for a refund in May and until now i have not received my refund!!!!!!!!!!!!!!!!, i keep calling for my refund AND NO ONE IS HELPING ME I AM NOT RECEIVING HELP FOR MY REFUND !!!!!!!!!!!!!