URGENT COMPLAINT – Missed Pick-Up, Losses, and Request for Compensation

I am extremely disappointed and frustrated with the service I received from Intercape on 22 July. I had purchased a ticket to be picked up at Estcourt Midway at 11:30 AM, but the bus never stopped to pick me up.

When I contacted your office, I was told the bus was already in Harrismith, which clearly indicates your driver completely ignored the scheduled stop. This left me stranded with no assistance or alternative provided by your company.

I was then forced to go back to Shoprite to request a refund, which took over four hours to process. By that time, I had already missed several transport opportunities and had no choice but to take a taxi to Johannesburg around 4:30 PM.

As a result:

I arrived very late to work (after 8:00 PM). I work at a restaurant and lost an entire day's worth of tips and earnings.

I arrived in Johannesburg around 10:00 PM, a very unsafe hour.

My expensive phone was ****** due to the late arrival and unsafe conditions.

I had to take an Uber that cost me R400 just to reach my place safely that night.

All of this was a direct result of Intercape’s failure to stop at the agreed pickup point. There are cameras at the Midway Garage which can easily prove what time I was there and that no Intercape bus arrived.

I demand compensation for:

My missed work income and tips

The cost of the Uber (R400)

The theft of my mobile phone

The stress, time, and money wasted due to your poor service

This situation was completely avoidable and is a result of negligence on Intercape’s part. I expect a response and compensation arrangement as soon as possible. If I do not hear back, I will escalate this matter to social media, consumer boards, and legal channels.