Urgent

We took a trip to Durban with an intercape bus from Joburg to Durban Wednesday night. The service was really great at Joburg because they weighted our laggages it was a safe trip.

We bought return tickets for the same bus. Today we where are going back to Joburg from durban, the service was very horrible because our bus was suppose to leave at 09h30am but it came around past 10am. There was no any communication with us.

At this moment we are stucked at Heidelberg because they are saying the bus is an overload, we are stucked from 05h30 up until now. Firstly they didn't weight our bags from the station? And I want to understand how is that our fault. We are being told about a fee that we need to pay.

Can manager sort this matter urgently. We need to go to work in the morning