UNSYMPATHETIC, CRUEL AND MONEY HUNGRY INTERCAPE

On the 3rd of January 2023 me and my son were supposed to board an intercape bus to Durban from johannesburg, I pd R1300 for a single trip but on our way to park station we were involved in an accident, it was a minor accident but nonetheless it made us miss the bus by just a few minutes, I tried explaining my situation but I didn't get any help but instead I was told to try and catch it in Heidelberg where it was supposed to make a stop so I took an Uber which charged me R500 but only to find that I was misinformed that particular bus wasn't going to pass through Heidelberg so I spent the whole day in Heidelberg waiting for another intercape bus that left Johannesburg in the evening but I had to pay another more than R800 rands. I called the call center stating my case but no one listened to me, I felt ********** and I still feel like intercape doesn't have customer service and they are unsympathetic and money hungry, they were my favorite bus company until then. I still have the bus tickets even today, that's how much hurt I was and still am. Ticket no ***TJ509 and ticket no ***ML453