Unsatisfied customer service. Redness of admin Personal

Intercape is now dead silent. They don't answer my email. They ignore my calls. This is very poor customer service. They think that keeping quiet now will change everything. I am looking for a refund on my bus costs which would have cost me R886. Costs me R1430 now. And I sat at the Johannesburg bus station for 12 hours waiting for another bus because of their negligence. About not being able to communicate. Then I had to pay R460 for my bus which I missed due to their negligence and poor customer service. R967 paid. If I don't pay it. Then I have to look for other transport. Now isn't that fantastic customer service. It's unacceptable. I'm not going to leave the matter here. I can promise them that.