Unreliable service and putting customers vulnerable and stranded &at risk

Really disappointed with the service, I still waiting for 11h00 bus almost 13h00 we only got message the bus is delayed for 2 hrs. What do we do or where do we wait in the meantime this is unbelievable I thought Intercape was reliable but I was wrong. Delayed time will result in late arrival which can impact our safety where we are going. This is upsetting 😡.