Unpleasant , Disgusting service

Good evening I hope that this mail finds you well, it is with greatest displeasure that I write this mail. Intercape had been my favorite bus company since it's launch I been loving it This time I have the worst service of my life time on my trip to Johannesburg on the 19 th of September on bus # 8119, a traumatic journey for me and my toddlers . We had trailer coming out jus after Beaufort West, okay as if that was not enough driver was using a wrong exit at colesberg garage and the whole of my window on polls which resulted with the bus on halt for 10 hrs in colesberg.. A new bus came ,just a little distance after leaving Colesberg the roof top by my seat completely went off. All the wind was blowing on me and my children until we arrived in jhb... Driver was very disrespectful and never communicate properly regarding circumstances.

The journey was hell and my children are suffering from fever due to winds as I write this mail. Today on my way back to Capetown bus meant to depart at 8:30 pm was delayed no communication whatsoever until 30 mins of standing and waiting after check in. Buus arrives , an 1hr and half approx later driver so much in a hurry unapologetic and no compassion whatsoever. He drives until BP garagethen boom sudden halt ,no communication whatsoever or any client liaison as to. Y we had to stop in the middle of the road. Very disappointed and hurt by so far life time us service provider.never knew and anticipated such from Intercape. What has happened to your foundation when the drivers/ host would greet passengers and introduce themselves as we took off, even prayed for the journey in unity and amazing journey. Go back to your first love .