Unpaid Refund

Disgusted with Intercape services I am still awaiting for my refund since 12 January. I bought a ticket online on Friday evening via BusBud from PE to CPT and it was sent to my email. The pickup point on the ticket was Intercape Offices Greenacres so I went there and it's the pick-up point I've always used. My bus was for 7:00 pm and I got there at 6:30pm. Around 6:50 pm I called the call centre to ask where the bus is and they said it's delayed by 30 minutes. At 7:15 I called again to tell them the bus is not here yet where is it then they told me the bus left. How because I've been at the same spot the whole time. They told me the bus left they had changed the address to Nando's and that my ticket has that info I told them it doesn't have such.No sms or AOL to update their customers that pickup point has been changed. They told me to lodge a complaint via email which I did in the 13th of January. They responded by saying I have forfeited my money, mind you I had to book for a 2nd bus because I needed to be in CPT working by Monday so I spent R2000 for what was supposed to be 1 trip to Cape town. I've always travelled with Intercape buses every year but now Intercape is no longer the same and I will never in my life take that bus again and wouldn't advise anyone to book the bus, they don't care about their customers. I still need my refund.