Unhealthy trip

Goodday

I did made use of your bus from Cape Town to Namibia (Windhoek) and back again from Namibia (Windhoek) to Cape Town.

I don't want to share my story first on Facebook or any other social media places that is why I do email your office and hope that I will get response from you back.

My travel dates was as follow. I did travel on the 7th of February from Cape Town to Windhoek. And here is compliment, which I can say it was feeling like heaven on earth. Seat was comfortable, the lady who weight my luggage in at Bellville Office Rozhe van Der Heever was very friendly, very helpful etc. 10 stars for her. Unfortunately I can't say the same of staff who work at your front desk office. Then the drivers of the bus Panduleni Lumbu and Yaino Iitula asesome also. Very good customer service was given and I was feeling save on the bus. They also deserve 10 stars for there friendliness, helpfulness etc.

Then I arrive at Windhoek. The lady at front desk extremely rude. It seems like the front desk people isn't happy with there pay or something. Because they don't know how to treat a customer with dignity and respect. Maybe you can start teach them the value of friendliness and your bus mission. Because a bit more friendliness cost absolutely nothing.

Unfortunately the bus trip back was a nightmare. It was feel like you are in a riller. And just wait for the dead shot. My trip was suppose to be back on the 24th February but they was phoning my brother (emergency contact) and say there isn't that they a bus back. So I did change the trip to the 26th of February.

Now here the big story begin. Unfortunately it was the same drivers. They was still both very friendly etc, and again lady at Windhoek front desk office was still unfriendly etc. So when finish loading we was also in nice bus in the beginning. Toilet was clean etc. Water in toilet so you were able to use it. On the way to Keetmanshoop the bus did overtake another truck but what exactly happen or what I did saw it was definitely not the bus driver fault. But anycase with the overtake it happen that there was an accident and the mirror of the bus was broken and with that which was happen the windows broke on top. So the bus couldn't go so fast anymore. Was feeling unsafe and been rattle. So they go then to Keetmanshoop and we all climb over to another bus. That bus was definitely not well service at all. There wasn't any water in toilet, so imagine yourself in a situation which people been use toilet for about say only 2 hours without flushing how will it smell. Now how about for more hours from 22h00 (26th February) up to 16h00 (27th February). So it gave you like 18 hours which that toilet was use no flushing because the bus was been taking at Keetmanshoop without water in toilet. Where is your mission come in which say you people give safe, healthy transport. I think it is very unhealthy that smell which was coming out of toilet everytime some people still use it even it wasn't working. I am a Healthcare professional worker, and that was definitely a big no-no. Then further on at this other bus which we did go the seats couldn't go back for relaxing so you was sit the whole time very uncomfortable. There was then not enough leg relaxing so your body did get sore and tied. We was suppose to arrive at 12h30 at Bellville. We did arrive at Bellville at 16h30. So I did miss my other transport back where I am staying so must try to find another way to get at home. And take a guess again front desk people rude, unfriendly and don't give a dam about you. I did told them I am tied, don't feel good because of all the toilet gasses I was inhale because I was sit in front at toilet and every time they open that door I was feel to pass out. So I ask them if they have wifi I can use to book me another Uber to home. They told me no. And they didn't offer to help in any other way. So yes, this is my story.

I hope to get response back from your people ASAP, because I feel this is no way to give service at all.

Intercape Mission and Vision is as follows: Intercape mission is to provide safe, affordable, and dependable road transportation in Southern Africa. Intercape vision is to bring hope to Africa. Further on you have the following also which you advertise. Quality Caring for people (By caring I assume that there is suppose to be treat with dignity and respect) Humility Safety and Dependability Ethics (I also think that is suppose to be respect)

So if you read the whole email then you will see my complain I did raise isn't unfair and just because a person just want to complain. I just feel very sorry for the person's which name I did mention because they did really go out of there way to make everything good. But unfortunately there is also a thing which say that one bad apple can make the whole tree bad.

So like I say I hope I will be contact very fast about my complain and that I can talk to somebody and here back from one of managers or so. Because this I wasn't expect at all.

Thank you very much

Greetings

Engela Grobler

Ns. I do also have certain pictures of things if been needed to see.

Goodday

I did made use of your bus from Cape Town to Namibia (Windhoek) and back again from Namibia (Windhoek) to Cape Town.

I don't want to share my story first on Facebook or any other social media places that is why I do email your office and hope that I will get response from you back.

My travel dates was as follow. I did travel on the 7th of February from Cape Town to Windhoek. And here is compliment, which I can say it was feeling like heaven on earth. Seat was comfortable, the lady who weight my luggage in at Bellville Office Rozhe van Der Heever was very friendly, very helpful etc. 10 stars for her. Unfortunately I can't say the same of staff who work at your front desk office. Then the drivers of the bus Panduleni Lumbu and Yaino Iitula asesome also. Very good customer service was given and I was feeling save on the bus. They also deserve 10 stars for there friendliness, helpfulness etc.

Then I arrive at Windhoek. The lady at front desk extremely rude. It seems like the front desk people isn't happy with there pay or something. Because they don't know how to treat a customer with dignity and respect. Maybe you can start teach them the value of friendliness and your bus mission. Because a bit more friendliness cost absolutely nothing.

Unfortunately the bus trip back was a nightmare. It was feel like you are in a riller. And just wait for the dead shot. My trip was suppose to be back on the 24th February but they was phoning my brother (emergency contact) and say there isn't that they a bus back. So I did change the trip to the 26th of February.

Now here the big story begin. Unfortunately it was the same drivers. They was still both very friendly etc, and again lady at Windhoek front desk office was still unfriendly etc. So when finish loading we was also in nice bus in the beginning. Toilet was clean etc. Water in toilet so you were able to use it. On the way to Keetmanshoop the bus did overtake another truck but what exactly happen or what I did saw it was definitely not the bus driver fault. But anycase with the overtake it happen that there was an accident and the mirror of the bus was broken and with that which was happen the windows broke on top. So the bus couldn't go so fast anymore. Was feeling unsafe and been rattle. So they go then to Keetmanshoop and we all climb over to another bus. That bus was definitely not well service at all. There wasn't any water in toilet, so imagine yourself in a situation which people been use toilet for about say only 2 hours without flushing how will it smell. Now how about for more hours from 22h00 (26th February) up to 16h00 (27th February). So it gave you like 18 hours which that toilet was use no flushing because the bus was been taking at Keetmanshoop without water in toilet. Where is your mission come in which say you people give safe, healthy transport. I think it is very unhealthy that smell which was coming out of toilet everytime some people still use it even it wasn't working. I am a Healthcare professional worker, and that was definitely a big no-no. Then further on at this other bus which we did go the seats couldn't go back for relaxing so you was sit the whole time very uncomfortable. There was then not enough leg relaxing so your body did get sore and tied. We was suppose to arrive at 12h30 at Bellville. We did arrive at Bellville at 16h30. So I did miss my other transport back where I am staying so must try to find another way to get at home. And take a guess again front desk people rude, unfriendly and don't give a dam about you. I did told them I am tied, don't feel good because of all the toilet gasses I was inhale because I was sit in front at toilet and every time they open that door I was feel to pass out. So I ask them if they have wifi I can use to book me another Uber to home. They told me no. And they didn't offer to help in any other way. So yes, this is my story.

I hope to get response back from your people ASAP, because I feel this is no way to give service at all.

Intercape Mission and Vision is as follows: Intercape mission is to provide safe, affordable, and dependable road transportation in Southern Africa. Intercape vision is to bring hope to Africa. Further on you have the following also which you advertise. Quality Caring for people (By caring I assume that there is suppose to be treat with dignity and respect) Humility Safety and Dependability Ethics (I also think that is suppose to be respect)

So if you read the whole email then you will see my complain I did raise isn't unfair and just because a person just want to complain. I just feel very sorry for the person's which name I did mention because they did really go out of there way to make everything good. But unfortunately there is also a thing which say that one bad apple can make the whole tree bad.

So like I say I hope I will be contact very fast about my complain and that I can talk to somebody and here back from one of managers or so. Because this I wasn't expect at all.

Thank you very much

Greetings

Engela Grobler

Ns. I do also have certain pictures of things if been needed to see.

Goodday

I did made use of your bus from Cape Town to Namibia (Windhoek) and back again from Namibia (Windhoek) to Cape Town.

I don't want to share my story first on Facebook or any other social media places that is why I do email your office and hope that I will get response from you back.

My travel dates was as follow. I did travel on the 7th of February from Cape Town to Windhoek. And here is compliment, which I can say it was feeling like heaven on earth. Seat was comfortable, the lady who weight my luggage in at Bellville Office Rozhe van Der Heever was very friendly, very helpful etc. 10 stars for her. Unfortunately I can't say the same of staff who work at your front desk office. Then the drivers of the bus Panduleni Lumbu and Yaino Iitula asesome also. Very good customer service was given and I was feeling save on the bus. They also deserve 10 stars for there friendliness, helpfulness etc.

Then I arrive at Windhoek. The lady at front desk extremely rude. It seems like the front desk people isn't happy with there pay or something. Because they don't know how to treat a customer with dignity and respect. Maybe you can start teach them the value of friendliness and your bus mission. Because a bit more friendliness cost absolutely nothing.

Unfortunately the bus trip back was a nightmare. It was feel like you are in a riller. And just wait for the dead shot. My trip was suppose to be back on the 24th February but they was phoning my brother (emergency contact) and say there isn't that they a bus back. So I did change the trip to the 26th of February.

Now here the big story begin. Unfortunately it was the same drivers. They was still both very friendly etc, and again lady at Windhoek front desk office was still unfriendly etc. So when finish loading we was also in nice bus in the beginning. Toilet was clean etc. Water in toilet so you were able to use it. On the way to Keetmanshoop the bus did overtake another truck but what exactly happen or what I did saw it was definitely not the bus driver fault. But anycase with the overtake it happen that there was an accident and the mirror of the bus was broken and with that which was happen the windows broke on top. So the bus couldn't go so fast anymore. Was feeling unsafe and been rattle. So they go then to Keetmanshoop and we all climb over to another bus. That bus was definitely not well service at all. There wasn't any water in toilet, so imagine yourself in a situation which people been use toilet for about say only 2 hours without flushing how will it smell. Now how about for more hours from 22h00 (26th February) up to 16h00 (27th February). So it gave you like 18 hours which that toilet was use no flushing because the bus was been taking at Keetmanshoop without water in toilet. Where is your mission come in which say you people give safe, healthy transport. I think it is very unhealthy that smell which was coming out of toilet everytime some people still use it even it wasn't working. I am a Healthcare professional worker, and that was definitely a big no-no. Then further on at this other bus which we did go the seats couldn't go back for relaxing so you was sit the whole time very uncomfortable. There was then not enough leg relaxing so your body did get sore and tied. We was suppose to arrive at 12h30 at Bellville. We did arrive at Bellville at 16h30. So I did miss my other transport back where I am staying so must try to find another way to get at home. And take a guess again front desk people rude, unfriendly and don't give a dam about you. I did told them I am tied, don't feel good because of all the toilet gasses I was inhale because I was sit in front at toilet and every time they open that door I was feel to pass out. So I ask them if they have wifi I can use to book me another Uber to home. They told me no. And they didn't offer to help in any other way. So yes, this is my story.

I hope to get response back from your people ASAP, because I feel this is no way to give service at all.

Intercape Mission and Vision is as follows: Intercape mission is to provide safe, affordable, and dependable road transportation in Southern Africa. Intercape vision is to bring hope to Africa. Further on you have the following also which you advertise. Quality Caring for people (By caring I assume that there is suppose to be treat with dignity and respect) Humility Safety and Dependability Ethics (I also think that is suppose to be respect)

So if you read the whole email then you will see my complain I did raise isn't unfair and just because a person just want to complain. I just feel very sorry for the person's which name I did mention because they did really go out of there way to make everything good. But unfortunately there is also a thing which say that one bad apple can make the whole tree bad.

So like I say I hope I will be contact very fast about my complain and that I can talk to somebody and here back from one of managers or so. Because this I wasn't expect at all.

Thank you very much

Greetings

Engela Grobler

Ns. I do also have certain pictures of things if been needed to see.

Goodday

I did made use of your bus from Cape Town to Namibia (Windhoek) and back again from Namibia (Windhoek) to Cape Town.

I don't want to share my story first on Facebook or any other social media places that is why I do email your office and hope that I will get response from you back.

My travel dates was as follow. I did travel on the 7th of February from Cape Town to Windhoek. And here is compliment, which I can say it was feeling like heaven on earth. Seat was comfortable, the lady who weight my luggage in at Bellville Office Rozhe van Der Heever was very friendly, very helpful etc. 10 stars for her. Unfortunately I can't say the same of staff who work at your front desk office. Then the drivers of the bus Panduleni Lumbu and Yaino Iitula asesome also. Very good customer service was given and I was feeling save on the bus. They also deserve 10 stars for there friendliness, helpfulness etc.

Then I arrive at Windhoek. The lady at front desk extremely rude. It seems like the front desk people isn't happy with there pay or something. Because they don't know how to treat a customer with dignity and respect. Maybe you can start teach them the value of friendliness and your bus mission. Because a bit more friendliness cost absolutely nothing.

Unfortunately the bus trip back was a nightmare. It was feel like you are in a riller. And just wait for the dead shot. My trip was suppose to be back on the 24th February but they was phoning my brother (emergency contact) and say there isn't that they a bus back. So I did change the trip to the 26th of February.

Now here the big story begin. Unfortunately it was the same drivers. They was still both very friendly etc, and again lady at Windhoek front desk office was still unfriendly etc. So when finish loading we was also in nice bus in the beginning. Toilet was clean etc. Water in toilet so you were able to use it. On the way to Keetmanshoop the bus did overtake another truck but what exactly happen or what I did saw it was definitely not the bus driver fault. But anycase with the overtake it happen that there was an accident and the mirror of the bus was broken and with that which was happen the windows broke on top. So the bus couldn't go so fast anymore. Was feeling unsafe and been rattle. So they go then to Keetmanshoop and we all climb over to another bus. That bus was definitely not well service at all. There wasn't any water in toilet, so imagine yourself in a situation which people been use toilet for about say only 2 hours without flushing how will it smell. Now how about for more hours from 22h00 (26th February) up to 16h00 (27th February). So it gave you like 18 hours which that toilet was use no flushing because the bus was been taking at Keetmanshoop without water in toilet. Where is your mission come in which say you people give safe, healthy transport. I think it is very unhealthy that smell which was coming out of toilet everytime some people still use it even it wasn't working. I am a Healthcare professional worker, and that was definitely a big no-no. Then further on at this other bus which we did go the seats couldn't go back for relaxing so you was sit the whole time very uncomfortable. There was then not enough leg relaxing so your body did get sore and tied. We was suppose to arrive at 12h30 at Bellville. We did arrive at Bellville at 16h30. So I did miss my other transport back where I am staying so must try to find another way to get at home. And take a guess again front desk people rude, unfriendly and don't give a dam about you. I did told them I am tied, don't feel good because of all the toilet gasses I was inhale because I was sit in front at toilet and every time they open that door I was feel to pass out. So I ask them if they have wifi I can use to book me another Uber to home. They told me no. And they didn't offer to help in any other way. So yes, this is my story.

I hope to get response back from your people ASAP, because I feel this is no way to give service at all.

Intercape Mission and Vision is as follows: Intercape mission is to provide safe, affordable, and dependable road transportation in Southern Africa. Intercape vision is to bring hope to Africa. Further on you have the following also which you advertise. Quality Caring for people (By caring I assume that there is suppose to be treat with dignity and respect) Humility Safety and Dependability Ethics (I also think that is suppose to be respect)

So if you read the whole email then you will see my complain I did raise isn't unfair and just because a person just want to complain. I just feel very sorry for the person's which name I did mention because they did really go out of there way to make everything good. But unfortunately there is also a thing which say that one bad apple can make the whole tree bad.

So like I say I hope I will be contact very fast about my complain and that I can talk to somebody and here back from one of managers or so. Because this I wasn't expect at all.

Thank you very much

Greetings

Engela Grobler

Ns. I do also have certain pictures of things if been needed to see.

Goodday

I did made use of your bus from Cape Town to Namibia (Windhoek) and back again from Namibia (Windhoek) to Cape Town.

I don't want to share my story first on Facebook or any other social media places that is why I do email your office and hope that I will get response from you back.

My travel dates was as follow. I did travel on the 7th of February from Cape Town to Windhoek. And here is compliment, which I can say it was feeling like heaven on earth. Seat was comfortable, the lady who weight my luggage in at Bellville Office Rozhe van Der Heever was very friendly, very helpful etc. 10 stars for her. Unfortunately I can't say the same of staff who work at your front desk office. Then the drivers of the bus Panduleni Lumbu and Yaino Iitula asesome also. Very good customer service was given and I was feeling save on the bus. They also deserve 10 stars for there friendliness, helpfulness etc.

Then I arrive at Windhoek. The lady at front desk extremely rude. It seems like the front desk people isn't happy with there pay or something. Because they don't know how to treat a customer with dignity and respect. Maybe you can start teach them the value of friendliness and your bus mission. Because a bit more friendliness cost absolutely nothing.

Unfortunately the bus trip back was a nightmare. It was feel like you are in a riller. And just wait for the dead shot. My trip was suppose to be back on the 24th February but they was phoning my brother (emergency contact) and say there isn't that they a bus back. So I did change the trip to the 26th of February.

Now here the big story begin. Unfortunately it was the same drivers. They was still both very friendly etc, and again lady at Windhoek front desk office was still unfriendly etc. So when finish loading we was also in nice bus in the beginning. Toilet was clean etc. Water in toilet so you were able to use it. On the way to Keetmanshoop the bus did overtake another truck but what exactly happen or what I did saw it was definitely not the bus driver fault. But anycase with the overtake it happen that there was an accident and the mirror of the bus was broken and with that which was happen the windows broke on top. So the bus couldn't go so fast anymore. Was feeling unsafe and been rattle. So they go then to Keetmanshoop and we all climb over to another bus. That bus was definitely not well service at all. There wasn't any water in toilet, so imagine yourself in a situation which people been use toilet for about say only 2 hours without flushing how will it smell. Now how about for more hours from 22h00 (26th February) up to 16h00 (27th February). So it gave you like 18 hours which that toilet was use no flushing because the bus was been taking at Keetmanshoop without water in toilet. Where is your mission come in which say you people give safe, healthy transport. I think it is very unhealthy that smell which was coming out of toilet everytime some people still use it even it wasn't working. I am a Healthcare professional worker, and that was definitely a big no-no. Then further on at this other bus which we did go the seats couldn't go back for relaxing so you was sit the whole time very uncomfortable. There was then not enough leg relaxing so your body did get sore and tied. We was suppose to arrive at 12h30 at Bellville. We did arrive at Bellville at 16h30. So I did miss my other transport back where I am staying so must try to find another way to get at home. And take a guess again front desk people rude, unfriendly and don't give a dam about you. I did told them I am tied, don't feel good because of all the toilet gasses I was inhale because I was sit in front at toilet and every time they open that door I was feel to pass out. So I ask them if they have wifi I can use to book me another Uber to home. They told me no. And they didn't offer to help in any other way. So yes, this is my story.

I hope to get response back from your people ASAP, because I feel this is no way to give service at all.

Intercape Mission and Vision is as follows: Intercape mission is to provide safe, affordable, and dependable road transportation in Southern Africa. Intercape vision is to bring hope to Africa. Further on you have the following also which you advertise. Quality Caring for people (By caring I assume that there is suppose to be treat with dignity and respect) Humility Safety and Dependability Ethics (I also think that is suppose to be respect)

So if you read the whole email then you will see my complain I did raise isn't unfair and just because a person just want to complain. I just feel very sorry for the person's which name I did mention because they did really go out of there way to make everything good. But unfortunately there is also a thing which say that one bad apple can make the whole tree bad.

So like I say I hope I will be contact very fast about my complain and that I can talk to somebody and here back from one of managers or so. Because this I wasn't expect at all.

Thank you very much

Greetings

Engela Grobler

Ns. I do also have certain pictures of things if been needed to see.

Goodday

I did made use of your bus from Cape Town to Namibia (Windhoek) and back again from Namibia (Windhoek) to Cape Town.

I don't want to share my story first on Facebook or any other social media places that is why I do email your office and hope that I will get response from you back.

My travel dates was as follow. I did travel on the 7th of February from Cape Town to Windhoek. And here is compliment, which I can say it was feeling like heaven on earth. Seat was comfortable, the lady who weight my luggage in at Bellville Office Rozhe van Der Heever was very friendly, very helpful etc. 10 stars for her. Unfortunately I can't say the same of staff who work at your front desk office. Then the drivers of the bus Panduleni Lumbu and Yaino Iitula asesome also. Very good customer service was given and I was feeling save on the bus. They also deserve 10 stars for there friendliness, helpfulness etc.

Then I arrive at Windhoek. The lady at front desk extremely rude. It seems like the front desk people isn't happy with there pay or something. Because they don't know how to treat a customer with dignity and respect. Maybe you can start teach them the value of friendliness and your bus mission. Because a bit more friendliness cost absolutely nothing.

Unfortunately the bus trip back was a nightmare. It was feel like you are in a riller. And just wait for the dead shot. My trip was suppose to be back on the 24th February but they was phoning my brother (emergency contact) and say there isn't that they a bus back. So I did change the trip to the 26th of February.

Now here the big story begin. Unfortunately it was the same drivers. They was still both very friendly etc, and again lady at Windhoek front desk office was still unfriendly etc. So when finish loading we was also in nice bus in the beginning. Toilet was clean etc. Water in toilet so you were able to use it. On the way to Keetmanshoop the bus did overtake another truck but what exactly happen or what I did saw it was definitely not the bus driver fault. But anycase with the overtake it happen that there was an accident and the mirror of the bus was broken and with that which was happen the windows broke on top. So the bus couldn't go so fast anymore. Was feeling unsafe and been rattle. So they go then to Keetmanshoop and we all climb over to another bus. That bus was definitely not well service at all. There wasn't any water in toilet, so imagine yourself in a situation which people been use toilet for about say only 2 hours without flushing how will it smell. Now how about for more hours from 22h00 (26th February) up to 16h00 (27th February). So it gave you like 18 hours which that toilet was use no flushing because the bus was been taking at Keetmanshoop without water in toilet. Where is your mission come in which say you people give safe, healthy transport. I think it is very unhealthy that smell which was coming out of toilet everytime some people still use it even it wasn't working. I am a Healthcare professional worker, and that was definitely a big no-no. Then further on at this other bus which we did go the seats couldn't go back for relaxing so you was sit the whole time very uncomfortable. There was then not enough leg relaxing so your body did get sore and tied. We was suppose to arrive at 12h30 at Bellville. We did arrive at Bellville at 16h30. So I did miss my other transport back where I am staying so must try to find another way to get at home. And take a guess again front desk people rude, unfriendly and don't give a dam about you. I did told them I am tied, don't feel good because of all the toilet gasses I was inhale because I was sit in front at toilet and every time they open that door I was feel to pass out. So I ask them if they have wifi I can use to book me another Uber to home. They told me no. And they didn't offer to help in any other way. So yes, this is my story.

I hope to get response back from your people ASAP, because I feel this is no way to give service at all.

Intercape Mission and Vision is as follows: Intercape mission is to provide safe, affordable, and dependable road transportation in Southern Africa. Intercape vision is to bring hope to Africa. Further on you have the following also which you advertise. Quality Caring for people (By caring I assume that there is suppose to be treat with dignity and respect) Humility Safety and Dependability Ethics (I also think that is suppose to be respect)

So if you read the whole email then you will see my complain I did raise isn't unfair and just because a person just want to complain. I just feel very sorry for the person's which name I did mention because they did really go out of there way to make everything good. But unfortunately there is also a thing which say that one bad apple can make the whole tree bad.

So like I say I hope I will be contact very fast about my complain and that I can talk to somebody and here back from one of managers or so. Because this I wasn't expect at all.

Thank you very much

Greetings

Engela Grobler

Ns. I do also have certain pictures of things if been needed to see.

Intercape please answer my email regarding health and safety risk