Unhappy Intercape passanger: Horrible service experienced

Boarded bus #087 departing from Durban Station to Cape Town station on the 3rd of April. The condition of the bus was appalling; the stench was pungent, there was dirt all over, chicken bones, chips on the floor... I could go on and on about the digusting service that I had to endure. Along the way, the toilets were unflushable, another passanger who was seated closeby the toilet had to personally plead to the driver to get water at Lansberg garage in order to flush the toilet manually. My sister and her son endured the same fate, they travelled for 30 hours with a smelly toilet, this company clearly does not care about the health of their passangers.

On my first trip going down to Durban, 18th March. The bus had three rows leaking, passangers were not informed about this matter, some had to sit on those wet seats because the bus was full. This continued for a couple of hours, until we reached a location where we had to wait 30+ minutes for the mechanic to attend to the matter. The buses are always late... I am highlighting the consistency of terrible service that Intercape provides to their clients. With such low standards and type of service, Intercape will surely lose loyal customers.