Unhappy Intercape Bus passenger my luggage was given to another passenger

I boarded the Intercape Bus Number 116 at Midrand 30/09/2018 at around 10.15am. The Bus arrived in Pietermaritzburg at 5.30 pm. When I went to collect my bag I was told there is no bag in the trailer. The bus driver came to see what was the delay and got onto the trailer to check for my luggage. My bag was not there. They asked me to go to the Intercape Office to give them my details. The Staff at the Pietermaritzburg office took my name and cell phone number. They said once the Bus reaches Durban then they will check for my luggage. On my way home to Northdale I received a call that someone has returned my bag and claiming their own bag. Only to find out both the bags have a Spec Savers Logo. It seems that they do not check the ticket number and just handed over the bag to the other person. I am not happy with the Customer Service of Intercape. How do they check the number and hand over luggage to the passengers.

Unhappy passenger Sello