Unhappy customer

Good Morning

I bought a bus ticket in may to travel from Windhoek Namibia to Pretoria South Africa via Upington on the 14th of August 2022. My departure time was 17:30 and i reporeted to the intercape office at Windhoek station at 16:00 only to be told that the bus allready left just after 15:00. I was not notified of the change of time. I was at the office on the 8th of August and was also not informed by the change. The lady that was on duty was extremely rude and unprofesional due to the fact that she just said that i must wait until 19 August to catch a nother bus. We managed to get hold of Selp**** the driver who was already at the weighbridge between Windhoek and RehoBoth and agreed to wait for me there. Which caused severe stress and Panic.

Upon Arrival in Upington at just after 5am on the 15th of August the driver expected all passengers including elderly people to exit the bus in freezing conditions with no chairs outside to sit on and the Upington office was closed. So we all had to stand outside in the freezing cold until 7am when the office opened.

Not a stisfied customer

Mariska Barnard ***