Unhappy customer

Had the most pathetic service this morning from Intercape. The bus left me( from Port Elizabeth)because I was late which is understandable, I phoned the call center and asked where their next stop was so I could chase it, they said it’s Nanaga. I informed the lady that I will rush there and catch it, which is what I did. I managed to pass the bus and arrive in Nanaga garage before the bus. The bus got there 10 minutes or so after me, but it didn’t stop even for a second. I tried to wave and chase it but no, it was gone. Even the petrol attendants tried to wave but it left, I immediately called the call center again and they told me to drive to Grahamstown, because the bus didn’t stop because it had no passengers to pick up there, mind you, when I called them earlier they said that’s the buses first stop. So how does it not even stop for 2 minutes in its first stop? They kept telling me there is nothing they can do even though the bus had just left me there and was probably still around the corner, this is honestly pathetic service. I’m so disgusted with intercape and I will not stop complaining about this until I get my money back, you don’t deserve loyal customers. I have been using your services for years and I’m honestly very disappointed