unfair treatment by intercape cus company

on Saturday the 21st of 2015 a friend booked the bus intercape from Johannesburg Park station to Port Elizabeth. he bought my ticket via computicket and send me the reference number via sms.I checked in 15 mins before departure, only to be told by a certain lady that i have to go back to the counter to get a print out of the ticket. when i got to their booking desk i had to wait in the Que Que by the time i was done they told me to wait in a wrong Que when my ordeal was over my bus had left. i raised the issue and 1st they told me to call their call center which i did and they said since the bus had already left i must come back the following day coz they will put me in the next bus, but the following day came and i got a call from them saying they could not generate my ticket the only one who could do it works from Monday. Monday came only for them to tel me they booked my complaint and it will take up to seven days to be resolved. now am stuck in Johannesburg. my ticket number is B370D240 and my complaint number is c61771