Unbelievable poor service!!

Unbelievable poor service!! Tuesday 26 December 2023 Time 20h20 Family booked a bus from Bloemfontein to Cape Town at 18h00. 4 tickets! Bus no 255 The time is 20h20 and the bus has only left Bloemfontein now. WHY!! Delayed by 2h20 min! Overbooking of 15 passengers. In today's electronic world - Not one but 15?? - How is it even possible! How is it even acceptable. I cannot believe that Inter cape which has been the preferred bus service of my Family since 2000 can do this. I guess that it will now no longer be the case! Its going to be interesting to see how Inter cape is going to compensate their clients for the inconvenience caused. I can be understanding when the bus is delayed due to break down which has happened in the past but not for over bookings. That in itself shows that the company is looking after their own interests and not the interests of their clients. You have ****** peoples time which cannot be compensated as its priceless and you have ruined peoples arrangements!! 15 People are now left stranded in Bloemfontein! How much of there time is it going to cost! The luggage however has departed with the Bus! This kind of service should be made public and the business brought to shame to ensure that its kept on its toes to deliver acceptable service! It has become a norm in South Africa were its always the passengers that has to suffer yet they are your paying clients!