Unacceptable standards from Intercape bus company

My teenage son just had the most ********** experience using this bus service for the first time from Graaff-Reinet to Worcester. The bus was supposed to depart from Graaff-Reinet at 21h15 Friday 2nd July but only arrived at the wrong departure point 3 hours later at 00h10 at the Quest garage instead of at the designated Engen garage. After waiting all that time during curfew hours and numerous calls to the customer line that strung him along promising that the bus is on it's way only to finally inform him it had already departed from the wrong departure point. They then transferred his ticket to Saturday 3rd July for the same time at the same departure point. Once again the bus went to the wrong departure point, but fortunately the bus driver called my son on his mobile and collected him from the designated departure point at the Engen garage. The driver did not bother to check his luggage into the luggage compartment so he had to suffer the 7 hour journey with his backpack and his duffel bag on his lap in the cramped seat for the entire journey. Adding to the ordeal was the fact that absolutely no social distancing was practised on board with mask less people eating, drinking and socialising for the duration of the journey in the middle of the curfew pertaining to the 3rd wave of the pandemic we are experiencing which I believe to be a ******** offence in terms of the stage 4 lockdown. Needless to say I won't be recommending this *********** travel company to anyone as a mode of transport for fear of them experiencing the same torturous journey my son had to endure.