Unacceptable Service & Poor Communication – No Response from Intercape

I had a frustrating experience with Intercape on 09 March 2025 while traveling from Johannesburg to Bloemfontein on the 6:30 PM bus. Although the bus arrived at the station by 6:00 PM, we remained seated inside for nearly an hour with no explanation. The bus only departed at 7:00 PM, causing me to arrive in Bloemfontein past 1:00 AM—disrupting my schedule and leaving me exhausted for work the next morning.

The complete lack of communication was unacceptable. As a paying customer, I expect timely departures and transparency regarding delays. To make matters worse, I sent an email to Intercape customer service about this issue, but I have not received any response. This level of service is extremely disappointing and unprofessional.

Would I recommend Intercape? Not based on this experience!