Unacceptable Pathetic Service

Date 22/03/18 Service No IS2365 Ticket no ********** 365IG059

This has been by far the worst service I have ever encountered from Intercape, considering the huge fan I’ve been. Unfortunately, in just under 4hours I’ve lost all my trust and respect for Intercape. I can only hope and pray that I never ever have to make use of this service again.

We’ve been stuck at Park station since 15:30pm, without any official communication from Intercape staff as to why or how long the delay would be. Only after some of the passengers started to become restless and loud did we get our 1st confirmation sms at 18:52pm indicating that the Macanic is 10km away. “Dear passengers please take note the mechanic is 10km from JHB Station but mooving slowley due to heavy traffic.” (With this type of spelling errors, can one really be surprised with the type of services we’re getting)

This is totally unacceptable and I can only but hope that we’ll be compensated for our inconvenience caused by Intercape’s poor and pathetic services.