Unacceptable delays and generic responses—zero accountability

Headline: Unacceptable delays and generic responses—zero accountability

I travelled with Intercape from JHB to Bellville (Tickets ***& ***). Both outbound and return trips suffered severe operational delays, with the return coach departing hours late from Johannesburg.

Despite building a 2-hour buffer into my plans, the late arrival caused me to miss a pre-booked chauffeur service, resulting in direct financial loss and extra expense for emergency alternative transport.

When I complained, customer support hid behind blanket T&Cs and falsely blamed passenger delays at refreshment stops—even though the drivers bypassed almost all stops on that trip. Under Section 54 of the CPA, consumers deserve timely service. Intercape refuses to take responsibility or offer any fair resolution (refund/voucher) for their operational failures.

Very disappointing service!!!!!!!!!