Unacceptable delay at Upington bus 002 from Pretoria to Cape Town

Extremely disappointing experience with Intercape. We arrived in Upington at approximately 20:00 on Intercape Bus *** MegaLiner. We eventually left at around 20:30, only for the bus to make a U-turn and return to Upington. We have now been sitting here for an extended period with passengers receiving no proper communication or information. Our time is simply being wasted. This is a long-distance overnight journey, and passengers have work and other commitments the following morning. Every unnecessary delay directly reduces the time available for passengers to rest before they have to start their day. What is most frustrating is not only the delay, but the lack of professionalism, communication and consideration for paying passengers. We are expected to simply sit and wait without being properly informed. This delay will obviously affect our arrival time at our destination, despite passengers having paid for a scheduled service. Intercape markets itself as a professional long-distance transport service, but this experience has left passengers feeling disrespected and disregarded. Bus: Intercape *** MegaLiner Location: Upington Arrived: ±20:00 Left: ±20:30 Returned: Shortly after leaving Still delayed: 21:18 and counting Passengers' time matters. We paid for a service, and we deserve professionalism, communication and respect. Intercape, this is simply unacceptable.