Ticket Change/Cancellation

On the 28th November I booked a bus ticket for my driver at Checkers Constantia with Intercape to depart 29th November at 21:00. On the 29th my client called after 3pm to inform me my driver needs to be in Durban abit earlier, so it being 5hrs before departure I went to checkers to have it changed only to find out they don't have an earlier bus. So I requested a refund or a voucher to book a bus at a later date. The consultant called Intercape who couldn't assist with either. They advised due to it being the same day I couldn't cancel and get a refund and the only way not to loose the ticket money was to give them another date and time for travelling which I didn't have. I asked to provide me a voucher like other bus services does and they couldn't do that either, so I had to forfeit the ticket and the money and I had to book another bus and pay again.

I am just very unhappy as it was 5hrs before departure and I did explain that my client changed the program and I didn't want a refund but for them to reserve my ticket for another date which couldn't be done.

Whilst other bus operators give you the option of paying penalties of maybe 10% and you get a voucher no which can be used within 6mnths-1yrs time.

Why can't Intervals for that? And it's not my first booking with them at all.

The ladies at the counter even know me as I come there up to a few times a month to book busses between Durban and Johannesburg for my drivers.