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(Pickup Ref *** I was struggling to purchase a ticket online , and then I called Intercape to book over the phone. I told the lady that i needed to book a ticket for Friday night . She booked the ticket for Friday morning hours. the ticket was sent to my email , but i did b=not look at it . I booked over the phone through a reputable company and was expecting everything to be in order, today when my daughter needed to travel we realized the error. I called this *********** bus service who listened to the call and admitted that i requested a ticket for Friday night but I should have picked up the error as it was sent to my email . The *********** person who assisted me Thandokazi , who made the error is exempted from all this and i had to forfeit R960. What i need to know is how many people has this been done to , and how many tickets have been forfeited by your company . i think this was done on more than one occasion and this is the way you make money . you are a despicable and underhanded organization and you have done this to many people. I will forward this on every social media platform so people can know what dirty ****** you are . i am so disgusted in your service and your *********** way of dealing with your clients You are a thieving company and you are really a disappointment .If you had any integrity then you would accept your *********** consultants mistake and refund me my money