Theft

One star is too much! I booked and paid for 2 tickets from Pretoria to Knysna, paying a total of R1780. Unfortunately I had to reschedule the tickets (please note that no voucher was offered, and I was pushed to give them a date). The rescheduling cost me R149, which I had to pay immediately or loose the full amount of R1780. I paid, and two other tickets were issued. Little did I realize that these tickets were much cheaper, and Intercape just kept the difference, basically STOLE it. Subsequently, I called in advance to cancel these, now much cheaper tickets, and was offered a voucher for R1112, I lost 25%, which was communicated to me. However, after numerous emails questioning this, I was told I was only getting a voucher for the cheaper tickets!!! This is downright theft! Nowhere is this mentioned! I have been ****** by Intercape, how can this company be trustworthy if they operate in this way? I am beyond disgusted!