The worst service

I request a refund on the 22 December 2017, today it is the 19 January 2018, every time when i call they inform me that payment has been made and the money will be in soon, but they informed me that the account number is incorrect but all along they said the money should be in any day.

Intercape refund department does not value the customer and they constantly lie to client's i will never use this bus again. I regret it and i wont stop calling them until i receive my money.