The most poor poor customer service I have ever come across in my life.

So I took the 11:00 intercape bus from Durban station to parkstation the departure time was supposed to be 18:00 ,but the bus got stuck just after 2 and a half hour from Durban it it was stuck for 3 hours we had to wait for another bus that was from Durban station,in that case everyone was hungry took almost 2 hours to get to montrose so we can buy food. We got to parkstation at 9:30 thats a 3 hour delay and the worse part the driver couldn't even allow us to charge a second phone after he charged one phone I mean how do you do that after a delay our phones are off,didnot know how to make phone calls so we can atleast call for transport to get home,useless bus poor customer service on drivers cant even have an alternative for people to get home,will never ever take this bus and wouldn't advise anybody to take this bus and the toilets did not even have water,ooh my God disgusting bus nice on the outside but thats just that.