Terrible Service

Bus Ticket Rm *** Good day I am a very unhappy customer the service given from Intercape on my mums return trip from KZN was terrible. Firstly i booked her the Intercape Mainline as the leg room is better and she has Bathroom facility in case on an emergency we did not get that they placed her on a Big sky bus that does not have a toilet and the leg room is terrible this is unacceptable i paid for the better bus for a reason and not to be given a second rate bus. Secondly when she left Pretoria she had a second that we had to pay an extra R 50 for which is fine before leaving KZN she had to pay R 140 for that second case that makes no sense whatsoever can you people please explain this. Because i feel that Intercape has ripped us off and that is not acceptable, Your urgent response is expected