Terrible Service

<p>the service I received from Intercape Bus was the most terrible service ever for me. These bus companies take advantage of poor people hence the experience I received. I called Intercape Bus call center to book 17 seats for team to travel to Harare at 10:30 we did a payment from Standard bank to their FNB account, when we did the payment we didn't receive payment confirmation but we manage to get the bank to confirm the payment of which Intercape staff refused to accept. Sunday morning again I spoke to Intercape staff, and rebooked the tickets again and paid again for the second time. Tuesday Morning the 04th of April I spoke to Rashida and gave her banking details to refund the payment too. Wednesday I spoke to Anica and she advised that payment will be processed on Thursday and that it will show on my account on Monday, its Tuesday toady and I am told that this payment has not been processedI should wait for the payment to be done by this week. I can take that nonsense from anyone. Intercape Bus refused to assist me when I did all I can to be polite with them. I can't be dealing with a shady company that doesn't even care about their customers, I need my payment processed today and for it to show on my account. I don't think this is the time to be told about your company policies when you have no clue what is customer care service, your staff is so rude.</p>