Terrible call center service

I called into your offices yesterday asking whether Intercape will be affected by the strike and the consultant said no, this morning I got to wake up to an SMS that I should either board in Midrand or Pretoria.

· I then decided to call this morning and check whether I cant board in Vanderbijlpark instead, as I know your bus does stop there and I would be closer to there, due to the traffic .I spoke to a lady called “Enica”, who claims to be the call center supervisor and she blatantly refused to give me her surname. I am disgusted by the service that she gave especially if she is a supervisor, she even claims that she doesn’t have a supervisor/manager of her own, so I believe she must be a CEO if that is the case. She is the most rude agent and has no compassion what so ever. The situation at hand is not my fault and I believe your company should be able to assist us as smoothly as possible, as trying to deal with your strike crisis. I really don’t understand why she had to be that rude and I hope you deal with this effectively.

My ref ********** 208GX420

Name: Sivuyisiwe Mlonyeni

Departing from Johannesburg to King Williams Town today.