Substandard service

I honeslty do not know what is wrong with intercape. They failing dismally to maintain the standard they try to portray. In Dec 2023 we had to wait at the toll gate for about 1 and had hour because the driver's tag card had apparently expired. I thought that was just an oversight.

On Friday I took a bus from Pretoria to durban, we had to wait for about three hours for another bus in some mall as the bus had machenichal problems.

Today they brought us a Bigsky bus instead of an intercape bus we booked from Durban Beach to Pretoria. At Durban station the bus was full and there were people who still had no seats. They had to organise another bus for the overflow. On our bus, there was a leak from aircon and water dripping to the seat. We had to wait for an hour for that to be fixed. That did not solve the problem of a wet seat. We had to wait again to try to sort that until another passanger volunteered to sit on a wet seat so that we can eventually leave.

The bus is so uncomfortable, the seats are squashed closer together so that the bus occupies more passangers. I am unable to recline my seat as it injures the legs of pesron sitting on my back. The passenger in from of me has reclined her seat. I am now left with a small space. I have a baby on a lap. The seat have one arm rest and the cup holder is fitted just under a seat you cant even put a cup and I honeslty wonder what was the point of fitting them.

I am travelling with two senior citizens (90 and 74). I chose intercape bus because I knew it will be comfortable for them and the rest of my family. They can't even use the bathroom as its at the back and they are iobviously occupying the front seat.

We are not even at Maritsburg but my feet and neck are already taking a strain. When I complained at the bus station about the change of buses, I was told the intercape and Bigsky is the same company. I should have specified when I booked my ticket that I wanted a bus printed intercape and that I should not have bought the tickets online.

I was sent up and down with my laggage as the durban beach office was closed. I had to offload my luggage from the bus, take them to their office to be weighed and took them to the bus again. What bothers me is that I was the only passenger who was caused to do this. I guess that was my punishment for complaining about the bus.