Stop putting passengers in coaches that they did not book.

the intercape bus customer service is just deteriorating. on 2 occasions now they have put me in a budgetliner whereas had booked a mainliner, with no explanation whatsoever. they just act like they're doing you a favor by putting you in a bus in the first place, as if you did not pay for it. first of all, the budgetliners are the most uncomfortable buses to travel long distances in, they have very small seats, the person sitting next to you overlaps on your seat, they do not have armrests, no footrest and definitely no leg room. it's ridiculous how these things even got approved for long distance travelling. moreover, we end up getting to our destination later than the stipulated time due to the multiple stops that we make because there is no toilet in the bus. such an inconvenience. give the budgetliner to people who booked it, we have our own reasons for not booking it but and opting for the liners. do better intercape and stop playing with us.