Still no response from Intercape...no refund and NO CARE!

Had the worst experience with INTERCAPE ever!!! Ticket Number: ***GL916We were supposed to embark at Idutywa on the 20th of February 2022 @ 14:20 pm at Idutywa Police Station to which we arrived on time and waited for the bus which never pitched we then called your call centre multiple times trying to find out where can catch the next bus to which we were informed mto travel to Queenstown as the taxi riots were also happening in Butterworth. We organised public transport using our own funds to try and meet the bus in Queenstown and we were told that it would take us no lesser than 2 and a half hours to get from Idutywa to Queenstown and we took the risk hoping we will be accommodate when we get there. On our way to Queenstown I again called your call center informing them that due to transport issues we would be late to arrive in Queenstown and sure enough we got to your offices at 19:00 pm. We spoke to the consultant at the desk and he informed us that the bus we were supposed to catch had already left, We were left with no option but to transfer our tickets for the following day which is today 21 February 2022 @ 18:00 pm and we were told "THERE IS NOTHING ELSE WE CAN DO, WE WILL JUST HAVE TO WAIT AT THE SASOL GARAGE FROM 10:00 PM ON SUNDAY UNTIL WE DEPART ON MONDAY 18:00 PM" We couldn't sleep on the street and we HAD to organise another alternative means to get to Gauteng. I have emailed them to get a solution to this and nothing has been done....no response whatsoever!