So what can I do now?

Intercape is now dead silent. They don't answer my email. They ignore my calls. This is very poor customer service. They think that keeping quiet now will change everything. I am looking for a refund on my bus costs which would have cost me R886. Costs me R1430 now. And I sat at the Johannesburg bus station for 12 hours waiting for another bus because of their negligence. About not being able to communicate. Then I had to pay R460 for my bus which I missed due to their negligence and poor customer service. R967 paid. If I don't pay it. Then I have to look for other transport. Now isn't that fantastic customer service. It's unacceptable. I'm not going to leave the matter here. I can promise them that.