Said the voucher doesn't exist

🚫 Very Disappointed – Stranded After Buying Intercape Voucher via VodaPay

I’m extremely disappointed with both Intercape and VodaPay.

I purchased Intercape travel vouchers through VodaPay with the intention of booking my trip from Mossel Bay to Durban. However, when I tried to redeem my vouchers on the Intercape app and website, the system refused to accept them.

I contacted Intercape customer service, who simply told me to speak to a live agent or call their contact center — but no one was able to resolve the issue. I also reached out to VodaPay support, and they are now refusing to refund or redeem the vouchers.

To make matters worse, the bus tickets I planned to buy have since sold out or increased in price, meaning I’m now stranded and unable to travel home — even though I’ve already spent my money on vouchers that can’t be used.

This has been a terrible experience. Neither company is taking responsibility, and both are passing the blame. Customers deserve better service and accountability — especially when dealing with essential travel.

I strongly urge Intercape and VodaPay to fix this issue, honor the vouchers, or refund customers promptly.