Rude workers at the Jhb parcel services

I’m actually not happy about the guy who assisted me this morning. Please stop treating us like we are not paying when sending parcels, like you are doing us a favour. The guy was simply rude, didn’t even inform us that the parcel will be delivered on Tuesday. After complaining about that he arrogantly said unfortunately he doesn’t do refunds. Please look into this and get back to me. Had to take my parcel and go to another bus because the parcel needs to be in MTHATHA on Sunday. I’m honestly not happy. Never using your services again- it’s not like you care anyways. You have many buses and money for parcels are peanuts to you