Rude staff with no customer intelligence

It has come to point of raising my concerns on this bus line ,everytime I depart or accompany my loved ones I always experience a bad customer service from the employees.It happened that on the 14of Jan 2021 when I was accompanieng my two nephews who where travelling from Durban to PE in the evening I had an interaction with the guy who was loading luggages on the bus who was rude from the mear action from us for sticking the luggage tag on the back of bus ticket.He was very rude and angered