Rude and arrogant driver

I haven't used a bus for travel in over 7 years and today I was reminded why. The 903 bus to Cape Town on Sunday 17 December 2023 was delayed for departure by 2 hours. But that is par for the course with all buses. That is not my main gripe with Intercape. The driver of the bus was the rudest man I have met in a long while. After handing him my daughter's boarding pass and indemnity form, he proceeded to ask me if I read the form and I confirmed "yes". That would have been fine but he then continued ask me to state what it says, mind you this is in the middle of a queue of people who are all already annoyed by the lateness of the bus. I politely told him I have read the form and I know what an indemnity form is. He then arrogantly said to my face "no, you didn't read anything. Someone who read the form would know what the form says". I told him, Im not going to recite the whole form for you. I know what an indemnitty form is. He then engaged in an arguement with my wife about nit letting my daughter take a seat on the lower deck. He claimed this deck is reserved for the elderly. I did not get the man's name but he is the larger of the drivers who were operating on bus 903. His attitude and arrogance was not neccessary. He has earned Intercape a 1 star from me.