****** inside Intercape office Port Elizabeth and no security on the promise and no support inside

I was ****** inside the Intercape offices at gunpoint and receive the worst customer service ever. Worst and most painful experience of my life taking a bus. I had just gotten off one of their busses and went inside to wait for my family to pick me up. I came in and 2 men pretending to be drivers ****** me and another female at gunpoint. We ran to the ticketing window only to be denied protection and also denied a call to the police. Begged to call my husband as my phone and things were taken.

The agent had the nerve to say if we where by them the guys would not have come in as they are scared of the cameras yet when the police came and asked to see the footage as we were ****** inside, now no the cameras are not on.

To make matters worse is to be told the security just went home yet the busses are still operating and we were inside. To have your life threatened and phone and things taken and be told no there's nothing we can do is sick. Not even a call to the police, I had to call them when my parents arrived.

Inside your offices in Port Elizabeth Norwich and no help just a "are they still outside". I will be taking this further as now I am without a phone and without my things I had bought for my son's. Worst customer service ever, the 2 agents there were so unhelpful and even told my husband when he called back they cannot had me the phone due to covid after I even begged them to help me call him. Calling the police was out right refused.

I booked this bus due to its affiliation with my bank but clearly I shouldn't have.