****roaches, delays, and no accountability

Paid extra for seat reservations, but the driver claimed “no reservations” — tickets clearly showed assigned seats. Bus left late with no communication. During the night, ****roaches came out from the window panel, including egg cases. Sleeping was impossible.

All this after singing Intercape's praises to angry Greyhound passengers when their bus was running hours late.

I reached out to Intercape — they sidestepped responsibility, gave weak excuses, and refused any compensation, despite video evidence. This isn’t just poor service — it’s a serious hygiene issue. Other reviews show similar complaints. Intercape needs to fix these problems urgently before more passengers suffer the same experience.