*******s and Bad Serviced

To Whom It May Concern

Today I booked a ticket on your bus line for an adult two kids, unfortunately we ran late due to unforeseen circumstances, only like 5 min late and the bus had left, going to the service desk i asked if there will be another bus available and was advised the ticket is not valid anymore, im really shocked because on other bus lines you can get on another bus if there is available space.

Really shocked that we have to pay for a service that was not used, how do you explain that? This is really unfair, the lady and kids have to be at school and she has to be at work starting a new job after being unemployed for years and now forfeited a whole 600, and she doesn't have money to book another ticket.

How can you can just be so unfair, yes we were late but only 5 min, i mean things happen and while trying to explain to your customer service agent all she can say is you were late.

If i knew that this is the type of service you give to your customers i would never have booked with you, our family has always used your bus line but after this never will again, say unfair and unjust and the fact you dont make this clear when booking a ticket is so wrong.