*******s!

I booked a ticket online for the 6th of March instead of the 5th of March with a return of the 8th of March. I phoned Intercape to ask them to move the date for me and they charged me extra, when i asked them why, they told me that their prices change all the time. I went to the webside and the price was still the same. I thought of cancelling both tickets and they told me that i was to pay more for cancellation. I would understand if i changed on the last hour, but today is the 11th of Feb and the bus only leaves on the 5th of March. Why is Intercape ripping me off like this? I mean i buy tickets with them all the time and i challenge them to check how many tickets i’ve bought over the past 12 months. Over 50! As of today, i will find another bus that is fair. We all make mistakes, and again, it’s in a month’s time!

The lady spoke to didn’t even want to listen to what i had to say. I asked to speak to her supervisor, they made me hold for a good 10 minutes if not more and the supervisor Georginah, hung up on me just after I confirmed her name.